Try this, you will love it.
If you are an entrepreneur or an aspiring one at that, this statement can be a dream come true when your customer recommends your product to someone who is yet to discover it in this manner. But mind you, this domino effect always starts with one customer. That particular one who made you realise that there is a problem and your product/service can solve it. The one who you intended to cater to, right from day one. Hold on to that customer, hypothetically or otherwise and they will lead you to your holy grail eventually. And if you are chasing a group of customers, now could be a good time to pick one of them, understand them and see where it leads you.
This might sound ironic but we often tend to visualize our target group in terms of age, occupation, location and many more inhuman parameters, when what matters the most is to know how they would feel, think and react to your product/service when it is out and about. The best way to do this is to choose only one customer and get to know them thoroughly.
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You don’t have to know them personally but if you do, nothing like it. Apart from the usual details like name, occupation and location, figure out their likes and dislikes. Find out the little nuances that define who they are. While you are at it, keep your eyes open to find out where does your product/service fit into their life seamlessly and what can you do to get it there. Resist the temptation to stretch your target group till you have achieved your first few milestones.
Being a leader, your entire focus will usually be on building your company and taking it to the next level. But in the process, don’t lose sight of your ideal customer. Take them to the next level too. Befriend them, talk to them like you would talk to your best buddies and get to know them up, close and personally. They will have more to say about you, not just about your products but also about who you are as a start-up or an entrepreneur. This will help you to broaden your horizon even more efficiently.
Keep your ears open to what your customers are saying even when they say nothing at all. No, you don’t need any telepathic skills to do this. While the surveys and lead generation campaigns you conduct will get your customer to speak to you directly, there are many things they might say about your product/service on other portals. Lap it up instantly and see how you can improvise. This does not mean you need to extend your customer segment. It just means that you hear them even when they are not talking to you and give them a product/service they only wished for.
No matter how far you go with your start-up, make it a habit to come back to your ideal customer every now and then. They will help you put things in perspective and stay focussed on your primary objective that had turned you into a leader.
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You really make it seem so easy with your presentation but I
find this topic to be actually something that I think I would never understand.
It seems too complex and extremely broad for me.
I’m looking forward for your next post, I’ll try to get the hang
of it!